Privacy policy



Please read this Privacy Policy carefully. Please note that capitalized terms should be read as defined in xStore’s General Terms and Conditions.

It is the stated policy of X Open Hub Sp. z o.o. (Ltd) registered in Registrar of Companies under the no. 0000454027 and has its registered offices at St. Ogrodowa 58, 00-876 Warsaw, Poland (“xStore” “we” or “us”). We act in accordance with Applicable Regulations and aim to meet current best practice with regard to the processing of Personal Data.

We understand the importance of maintaining the privacy of your Personal Data. By entrusting us with your information, we would like to assure you of our commitment to keep it private. We have taken measurable steps to protect the confidentiality, security and integrity of your information. In the course of operating the xStore, we may collect two types of information about our users: Personal Data and Non-Personal Data .

(I) Personal Data is personally identifiable information, such as name, address, date of birth, contact details, payment details, including credit card, debit card and bank account details, and other necessary financial information. From time to time we may also request further information to help us improve Service to you. We obtain most of the information directly from you through application or other forms, and from maintaining records of information provided in the course of ongoing User service. Personal Data is collected when you choose to provide it when registering with Service, when you choose to subscribe to Service, enroll to xStore promotion or contest, or choose to receive xStore newsletter. If you choose to contact our User or Support, a record of that correspondence may be kept in order to fully address the subject matter. xStore is also entitled to receive Personal Data from our business partners and third parties, provided that such third parties confirm, that you have permitted them to share particular information.

(II) Non-Personal Data is information of an anonymous nature, such as an Internet Protocol Address (IP Address), the domain used to access Service, the type and version of webbrowser or operating system, and the website you may have come from and visit next. Aggregate information, such as demographic statistics of users, amount of visitors and average time spent on Service. Non-Personal Data is collected by us in the course of operating the Service. For example, our web servers may automatically collect Non-Personal Information, which is provided through your browser or stored, on a cookie or through a web beacon when you choose to visit Service. Non-Personal Information is used by xStore as described here.

We will use information collected from you to provide the information and services requested by you and to improve the quality of our services. The Personal Data we hold is used for establishing and managing your User’s Account, reviewing your ongoing needs, enhancing User Support and products, giving you ongoing information or opportunities that we believe may be relevant to you. We will not keep information for any longer than is required. In many cases, personal information must be kept for considerable periods of time. Retention periods will be determined taking into account the type of personal information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable time.



Personal Data may be used by us for the following purposes:

(I) providing you with the xStore Services and information, you have requested from us, including your use of the Service;

(II) We may from time to time use your Personal Information to contact you about changes, enhancements or similar notices related to xStore;

(III) If you indicated that you were interested in receiving offers or information from xStore or certain of our selected sponsors or advertisers, xStore may send you email materials and other mailings about products and services that we feel may be of interest to you. If at any time you would like to end your subscription to any such email materials, follow the directions posted at the bottom of the email material;

(IV) If you enter a contest or other promotion offered in xStore, we may, under the rules of the promotion or contest, use your name and certain other information to organizer of the promotion, such as contacting, announcing, promoting the winners of the promotion and other activities for the purpose of such promotion or contest;

(V) xStore may also use Personal Data if it has reasonable grounds to believe the information could be useful when investigating a contravention of a federal, provincial or foreign law or in order to protect or defend a legal interest.



We will not sell or rent your Personal Information to anyone. We will only disclose your Personal Data to third parties:

(I) Where you have specifically given us your consent to disclose your Personal Data for a designated purpose;

(II) Who are acting on our behalf as our agents, referring parties and introducing partners with whom we have a mutual relationship, members of Capital Group xStore belongs to, suppliers or service providers, specialist advisers to us who have been contracted to provide us with administrative, financial, research solely to enable us to more efficiently provide you with xStore services. Such entities act under strict contractual controls, requiring them to maintain the confidentiality of all such PersonalData and to use such information solely for purposes related to the provision of xStore services;

(III) As may be set out in the GTC applicable to xStore, to facilitate the provision of such xStore service, such as fulfilling legal requirements;

(IV) As required by law, including by an order of any court, institution or body with jurisdiction or authority to compel the production of information, or in order to protect or defend a legal interest; or

(V) In connection with an xStore corporate re-organization, merger or amalgamation with another entity, or a sale of all or a substantial portion of the assets of xStore provided that the Personal Data disclosed continues to be used for the purposes permitted by this Privacy Policy by the entity acquiring the information;

We will not obtain or require disclosure of sensitive Personal Data (such as ethnic origin, religion or medical records) but if you choose to provide such sensitive personal data, we may assume such sensitive data is provided with your consent for processing for the purposes for which such Personal Data was provided, unless otherwise notified by you to us in writing.

xStore may transfer data, including Personal Data, collected and held about you to any other country, including countries outside the European Economic Area that may not have data protection laws, for any of the purposes described in this section. You consent to such transfer.

You acknowledge and accept that any services provided through the service involve transmissions over the internet and that such transmissions are therefore subject to the internet’s inherent risks. Although we take reasonable security precautions, you also acknowledge and accept that, as with any network, you may also be exposed to unauthorized programs transmitted by third parties, electronic trespassing and/or the failure of information and data to reach their intended destinations and/or erroneous receipt or misdirection of such information. Although our and our suppliers’ privacy and security features are designed to reduce these risks, we cannot guarantee their elimination. Thus, no transmission via the service shall be guaranteed to be confidential. We shall not be liable for any breach of confidence arising as a result of such event.



Our website contains links to websites operated by other parties. We provide the links for your convenience, but we do not review, control or monitor the privacy practices of websites operated by others, and this privacy policy does not apply to such third party websites. We are not responsible for the performance of websites operated by third parties or for your business dealings with them.



The security of your Personal Data is important to us. xStore takes technical, contractual, administrative, and physical security steps to protect Personal Data that you provide to us. We instruct our employees with access to your Personal Information that it is to be used only in adherence with the principles set forth in this Privacy Policy and the laws applicable to each specific business.

In certain areas, such as when you provide credit card information to us, we work to help protect the security of your credit card information during transmission by using industry standard Secure Sockets Layer (SSL) encryption technology.

You can help protect the security of your Personal Data as well. For instance, never give out your password, since this is what is used to access your User’s Account or registration information. Also remember to log out of your User’s Account and close your browser window when you finish using an xStore or surfing the web, so that other people using the same computer won't have access to your information.



xStore uses cookies to collect additional website usage data and to improve our Service.

Cookies are small files of information, which often include a unique identification number or value, which are stored on your computer’s hard drive as a result of you using this trading software and accessing this website. The purpose of this information is to provide you with a more relevant and effective experience on this website, including presenting web pages according to your needs or preferences. Cookies are frequently used on many websites on the internet and you can choose if and how a cookie will be accepted by changing your preferences and options in your browser. You may not be able to access some parts of this site if you choose to disable the cookie acceptance in your browser, particularly the secure parts of the website. We therefore recommend you enable cookie acceptance to benefit from all the services on the website. This privacy statement covers the use of cookies by this site only and does not cover the use of cookies by any third party.



xStore may from time to time change its Privacy Policy as new xStore services are added or old ones changed. Changes will be effective when notice of such change is posted in the Service. Please check this Privacy Policy regularly for updates by checking the date of "Last Update" at the top of this document.



You may inform xStore at any time that your personal details have changed or that you wish xStore to delete personal information we hold about you by emailing us at We will change or delete your Personal Data in accordance with your instructions, except to the extent that we are required to hold your Personal Data for regulatory or legal purposes, to provide you with the services you have requested or to maintain adequate business records. Under the applicable data protection law you have the right to obtain a copy of any personal information which we hold about you and to advise us of any perceived inaccuracy. The law does set out some exceptions to this. To make a request, please contact us, verifying your identity and specifying what information you require.

If you have any questions regarding this policy, wish to access or change your information or have a complaint, or if you have any questions about security on our website, you may email us at

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